Terms of Service

Terms of Service Revision, 1/30/2022

Introduction
DCTS Solutions agrees to provide services to the client, subject to the following "Terms of Service". DCTS Solutions, the company may be referred to as,
("DCTS"), ("Us"), ("We"), and the Client, ("Customer"), ("Client") and ("You").
All provisions of this contract are subject to change from time to time at the discretion of DCTS Solutions. Client must understand that change to the TOS shall not be grounds for early contract termination or non-payment.
By logging into your account, or using your account in anyway constitutes acceptance of these terms.
1. Refunds and Disputes
A. Hosting with the exception of domains may be eligible for refund within the first seven to 14 days of the creation of the service in the DCTS Solutions’ billing system. This point is marked by the initial “checkout” time and date found within DCTS Solutions’ billing system and may differ from the time and date of initial payment. Refunds cannot be
requested without probable cause.  The refund agreement may be restricted as per this agreement in previous
or remaining sections.
B. Invoices are generated 7 days before due date. If you wish you cancel your service(s) with us, please cancel your service(s) prior to the invoice being generated. Otherwise, you will need to cancel your subscription within PayPal. Additionally, we do not offer refunds for any recurring payments after the first month's payment.

2. Service Check
Service checks may be performed if DCTS Solutions receives complaint on any service. Service checks will include but are not limited to requesting diagnostic files from your PC, these files may include the following information and are not limited to, Graphics Card Information, CPU Information and General PC Health. Failure to comply with service requests disqualifies the client from receiving a refund.

3. Cancellations
To terminate your services you must cancel any active PayPal
subscriptions and cancel via our WHMCS billing area. DCTS Solutions does not have access to any client's PayPal account. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service. Cancellation requests within the WHMCS billing area may take up to 72 hours to process, DCTS Solutions will not be liable for any client being charged for services they requested canceled, if said cancellation was requested within 72 hours of next billing. You will not be refunded in this case.

4. Liability Limitation and Exclusion
DCTS Solutions, under no circumstances, shall be held liable for any data DCTS Solutions, disruption of information, or distribution of information including but not
limited to that of unauthorized access to our server systems or any other DCTS Solutions of data. DCTS Solutions shall not be held liable for any disruption, delay, or disconnection of services for any period of time. DCTS Solutions is not
responsible for any actions taken place on our Dedicated server(s). The sole role of DCTS Solutions is to provide the services.

5. Fraud
A. When a client orders a new service, they are asked for personal information including but not limited to Full Name, Address, Phone Number, Photo ID issued by a government entity, and Payment Information. It is the sole responsibility of the client to provide and maintain this information accurately and truthfully. DCTS Solutions reserves the right to cancel, suspend or terminate an account with information believed to be or deemed incorrect or fraudulent.
B. DCTS Solutions is not responsible for any fraudulent orders being placed within our systems and will turn over any information where required by law and or requested by Payment Gateways to resolve any dispute.
C. Creating multiple accounts is considered Fraud.
D. DCTS Solutions may use a 3rd party service to run checks on all information provided to DCTS Solutions. DCTS Solutions is not responsible for any accounts suspended,
terminated or declined due to this 3rd party service.
Additionally DCTS Solutions reserves the right to cancel, suspend, terminate, decline, remove or delete any service or user account in our system that violates or is believed to violate any or all parts of the "Fraud" section.

6. Legal Liability
DCTS Solutions will not be responsible for any illegal content or information posted or hosted on our servers. It is the sole responsibility of the client to keep all information and content within legal standards and laws. DCTS Solutions will turn over any client information where required by law and suspend or terminate the service.

7. Promotions
DCTS Solutions may continuously provide active promotions and “promotion codes” for new or current clients. DCTS Solutions may cancel or create anypromotion or promotion code at any time without notice.

8. Unfair Usage
If your service(s) are found to be using excessive amounts of
resources past their permitted parameters, including but not limited to CPU or RAM, DCTS Solutions reserves the right to cancel, suspend, terminate or make changes to the service(s) in question without refund. Additionally, if the site uses "plugins" or "mods" that create or store large files locally, DCTS Solutions reserves the right to delete or move
these files. In the case DCTS Solutions decides to "remove" or require "transfer" of your  account to another server, all files will be transferred.

9. Service Account Security
All Clients of DCTS Solutions including but not limited to partners, sponsored people or entities or “general” clients are responsible for keeping their account(s) secure, and the following terms apply. DCTS Solutions is not responsible for theft or hacking of your passwords, or any “damage” related to such. Additionally all clients are only allowed one person per “username” or “login”. Providing multiple person(s) access to your account(s) is considered account sharing. DCTS Solutions can provide additional users for
certain services/accounts and can be completed by requesting this in our helpdesk system. It's the sole responsibility of the account holder to only give
access to person(s) they “trusts”. DCTS Solutions is not responsible for lost files or “damaged” servers due to the account holder or additional users deleting, moving or changing files. Finally DCTS Solutions will attempt to make contact with any client in violation of this section as follows.

10. Termination & Privacy Policy
Additionally, we reserve all rights to terminate your service upon any violation of these terms, or any other basis if deemed necessary for the security or “well- being” of our servers and or services. Agreeing to the Terms Of Services additionally means you have read, understand and agree to the Privacy Policy located at
https://helpdesk.dctshosting.com/articles/privacy-policy
11. Support
Support is available during listed hours reserves the right to offer support through different channels. Such as Helpdesk System, Chat or social media. The helpdesk system is the preferred method of support as all information is
documented and recorded. Opening multiple tickets for the same issue within a short period of time constitutes abuse of our hepldesk system and may result in termination of services. Swearing, threats and other abusive language will not be tolerated and may result in account termination without refund.

12. Harassment Policy
DCTS Solutions has a zero harassment tolerance policy. Harassment can be defined as the following
- Direct Personal Insult
- Improper Language
- Excessive Live Chat and/or Tickets, Social Media at unapproved times.
(Approved times are EST)
- Excessive use of “caps”
Any attempt to harass employee or client of DCTS Solutions is grounds for immediate termination without refund.

13. Email Policy
DCTS Solutions may send out emails throughout the year regarding promotions and TOS change(s). You may choose not to receive marketing emails or promotions by unsubscribing to them at the bottom of the email.
Certain emails cannot be unsubscribe to such as TOS changed. This is at the discretion of DCTS Solutions.

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